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ORDERING AND PAYMENT
How to Order
Browse the shop by clicking on the product categories in the navigation on the left side of the screen. Click on product pictures to see more information and to load a larger picture. When you find a product you want to buy, click the "Add to Cart" button to add it to your cart. The item will now be shown in your shopping cart on the right of the screen. The total cost of items in the cart will be calculated automatically.
When you have finished shopping, click the 'Go to Checkout' link and you will be taken through the simple and secure payment process. You can place an order online and pay by credit card, debit card or PayPal. Your card details are verified automatically online by Shopify Payments, and are not stored on the site. Your personal details are kept secure at all times and are not shared with any other companies.
How do I pay for my order?
Pay for your order by credit card, debit card, via PayPal, Apple Pay or Google Pay. When you check out, you can choose your preferred payment method and follow the simple step-by-step instructions.
Paying by Credit or Debit Card
Go through the secure checkout as normal and select ‘Credit card'.
You can use major credit and debit cards.
Credit Cards: Visa, MasterCard, Diners Club, Discover, and AMEX.
Paying by PayPal
Go through the secure checkout as normal and select ‘PayPal'.
You will be taken to the PayPal site to log into your account and set up the payment.
You will be automatically returned to the Redefined Lighting site to confirm the payment total and place the order.
Your PayPal account will show a charge to Redefined Lighting. It is not possible for us to change this name on the PayPal system.
What happens after you place your order?
After your order is submitted, please check for an email confirmation sent to the address you submitted. Once your order is shipped, you will receive an email with tracking information, so you know when to expect your package. When placing your order, please be sure to provide the best contact phone number with the delivery address so the delivery driver know who to contact as needed.
You can cancel an order within a 72-hour window of order placement unless it is a custom item or special order. Restocking fees may apply. If your order has already shipped (even if under the 72-hour window), it cannot be canceled, and will be treated as a return.
To avoid disappointment and delays you can only order items that are in stock or where backorder information is available. Product availability, including discontinued items, will vary. The displayed availability, shipping times, and delivery dates are considered estimates and may change based on your shipping location. On occasion, product may not be available as displayed. If this happens, we will promptly inform you and reserve the right to cancel the order and provide a full refund.
Products eligible for return/exchange include:
Items in original, new, uninstalled condition with all original parts, tags, and packaging. Restocking fees may apply. All returns must be pre-approved within 30 days of receipt and have a valid Return Number. For the proper handling of any issues that may arise, please keep all boxes and packing materials until the product is confirmed to be in good working order. 1 Year Warranty on all items excluding Light Bulbs.
Should you need to return your merchandise, please first review our refunds and returns policy.
Products not eligible for return/exchange include:
Incandescent bulbs, custom / special orders, floor models, large orders (single fixtures over $5,000, or orders totaling over $5,000 on multiple quantities of the same fixture), overstock items, open box items and closeout items.
Security and Privacy
We value your personal security as much as you do. That's why we will never share your details with any other companies. Your name, address and details are kept secure at all times.
Click here to read more about our Security & Privacy policies.