Pricing and Shipping Policy

PRICING AND SHIPPING

Pricing or Product Description Discrepancies

We make every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Shipping Charges

Redefined Lighting offers free ground shipping on most online lighting orders over $50, shipped within the continental U.S. Shipping to Alaska, Hawaii and international destinations are available for an additional fee, and subject to change due to international rates and tariffs. Please contact us for a quote. Expedited Delivery is also available for an additional charge on some products.

Orders are not fulfilled on weekends or federal holidays, but on the following business day. Please note that processing times posted on our website are in addition to shipping time.

Once the item has shipped and tracking information is available, we can provide more accurate delivery information. Most shipments arrive within 2-10 business days after receiving shipping confirmation. For some larger products, you will be contacted by the carrier to make a delivery appointment.

Other important delivery exceptions:

Rural delivery is available to properties with a physical address.

Redefined Lighting cannot deliver to P.O. Box locations or military APO/FPO addresses.

Redefined Lighting cannot deliver to all countries and some products have restricted delivery areas.

Please inspect your Redefined Lighting order

Inspect your order within 72 hours, or two business days of receiving your order. Redefined Lighting cannot be held responsible for any missing, or damaged goods if we are not notified within this time period.

Quoting Policy

Quotes are valid for 30 days, unless otherwise specified. Expired quotes must be re-priced with the vendor to account for potential price and lead-time changes.

Sales Tax

Sales tax will be determined based on your shipping address. Sales tax collection can be waived if a current and proper sales tax exemption certificate is provided.  

Trade Pricing

We do offer trade privileges for trade professionals who are members of the design industry such as lighting designers, architects, interior designers, hospitality and real estate groups, electricians, developers, contractors, sub-contractors, and distributors. To apply for trade privileges, please contact ecomservice@redefinedlighting.com